United States: The cost of shipping in the U.S. is a flat fee of $9.95, or it’s free with a $75 purchase. Overnight shipping is also available for $39.95 (continental U.S. only). Overnight shipping orders must be placed Monday through Thursday by 1:00 p.m. Eastern, or they will ship the following day (not including Friday or weekends).
Canada: The cost of shipping to Canada is a flat fee of $14.95. Free shipping or overnight shipping options are not available to Canada. Customers are responsible for taxes and duty fees.
Method and timing: We use a combination of shipping services with tracking to best serve our customers. Our goal is to get your package to you in the most efficient manner. The average shipment should arrive between four and 10 days. If you haven’t received your order within 10 days, feel free to e-mail us at email@example.com. Please note we cannot guarantee the speed of package delivery, nor can we guarantee the date of delivery. All fulfillment is handled by Apollo Express.
Shipping in warm weather: Rest assured, your Rosita fish liver oils are safe during transit in any weather (even extreme heat) as the bottles are nitrogen flushed and capped without oxygen, and therefore, protected. For more information, visit our FAQs on shipping Rosita Extra Virgin Cod Liver Oil.
P.O. Boxes: Orders shipped to FPO, APO and P.O. Boxes are delivered via USPS, regardless of weight. Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.
Taxes: We are required to collect sales tax for orders shipping to certain United States destinations. The tax amount paid is based on the shipping address and will be presented during the checkout process.
We care about your experience and want to ensure you’re happy with your Rosita products.
Because our products are highly perishable and delicate, we unfortunately cannot accept returns or offer exchanges. Shipping and handling fees are also non-refundable.
At the same time, if you have an issue with your product, our customer service department is here to listen and help make it right. You can reach us at firstname.lastname@example.org.