Holiday shipping update: Shipping deadlines are estimates for U.S. only. Due to the way the 2020 holidays fall, increased shipping demands and our commitment to provide you with the freshest products possible, shipping may be delayed in December and early January.
United States: The cost of shipping in the U.S. is a flat fee of $9.95, or it’s free with a $75 purchase. Overnight shipping is also available for $39.95 (continental U.S. only). Overnight shipping orders must be placed Monday through Thursday by 10:00 a.m. EST, or they will ship the following day (not including Friday or weekends).
Canada: The cost of shipping to Canada is a flat fee of $14.95. Free shipping or overnight shipping options are not available to Canada. Customers are responsible for taxes and duty fees.
Method and timing: We use a combination of USPS, UPS and FedEx, depending on various factors. Our goal is to get your package to you in the most efficient manner using the most cost effective method. The average shipment should arrive between four and 10 days. If you haven’t received your order within 10 days, feel free to e-mail us at email@example.com. Please note we cannot guarantee the speed of package delivery, nor can we guarantee the date of delivery. All fulfillment is handled by Apollo Express.
Shipping in warm weather: Rest assured, your Rosita fish liver oils are safe during transit in any weather (even extreme heat) as the bottles are nitrogen flushed and capped without oxygen, and therefore, protected. For more information, visit our FAQs on shipping Rosita Extra Virgin Cod Liver Oil.
P.O. Boxes: Orders shipped to FPO, APO and P.O. Boxes are delivered via USPS, regardless of weight. Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.
Taxes: We are required to collect sales tax for orders shipping to certain United States destinations. The tax amount paid is based on the shipping address and will be presented during the checkout process.
All sales are final. Because our products are highly perishable and delicate, we cannot accept returns, offer exchanges or issue refunds on any items. Shipping and handling fees are also non-refundable.
If you have an issue with your product, please reach out to our customer service department at firstname.lastname@example.org, where we can serve you and help to resolve your issue.